Refunds & cancellation

Last updated 2026-09-22.

The short version

30 days to change your mind, full refund, no questions. Cancel the renewal whenever you like, from your account, in two clicks.

Refunds

If isn't for you, email within 30 days of your payment and we refund it in full. You don't have to explain yourself and there is nothing to send back. Refunds go back to the card you paid with and typically take five to ten business days to appear, depending on your bank.

One-time add-ons bought alongside your subscription are covered by the same 30-day window.

Cancelling

Open your account and cancel there. You'll get an email confirming it. Cancelling stops the next charge — it does not end your current period, so you keep access until the date shown in your account.

You never need to email us, call anyone, or sit through an offer to cancel. If the button doesn't work for any reason, email us and we'll do it for you the same working day.

Renewal

The subscription renews every 12 months at the price shown when you subscribed. We email you before each renewal so it is never a surprise. If a renewal catches you out anyway, tell us and we'll sort it.

If you're in the UK

You normally have a statutory 14-day right to cancel a distance contract. Because we give you access to everything straight away, we ask you to confirm at checkout that you want immediate access and understand you give up that right. Our own 30-day refund is longer and easier to use, so you are better off either way.

Separately, when your subscription renews, you have 14 days from the renewal to cancel and receive a refund for the unused part of the new period. Just email us.

Failed payments

If a renewal payment fails, Stripe retries it over the following days and we email you. Your access stays on during that window. If it still hasn't gone through after the retries, the subscription ends and access stops.